Terms of Service
Last updated: September 19, 2026
These Terms of Service (“Terms”) govern your use of the Disha Counselling & Wellness Centre website and the booking of appointments through it. By using this website or booking an appointment with us, you agree to these Terms.
About Our Services
Disha Counselling & Wellness Centre provides individual, couples and family counselling, capacity and other assessment services, and clinical supervision, delivered in-person in Edmonton and online across Alberta, in English and, depending on therapist availability, Hindi, Punjabi, Nepali and Urdu. The specific services, approaches and languages offered by each therapist are described on our Services and Our Therapists pages.
Not an Emergency Service
Our services are not intended for use in a crisis or emergency. If you or someone you know is in immediate danger or experiencing a mental health emergency, please call 911 or go to your nearest emergency room. You can also reach the Alberta 24-Hour Mental Health Helpline at 1-877-303-2642 or Alberta’s Distress Line for support outside of scheduled sessions.
Booking & Appointments
Appointments can be booked online through our Jane App scheduling system, by phone, or by contacting our office directly. A referral is not required to book an appointment.
Cancellation Policy
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or missed appointments may result in a cancellation fee, as outlined at the time of booking.
Fees & Payment
Session fees vary by service and therapist. As a general guide: individual counselling and couples/family counselling sessions are billed per 50-minute session, report and letter-writing services, online or group workshops, and capacity assessments are billed separately. Current rates are confirmed at the time of booking or by contacting our office. Payment is due at or before each session unless other arrangements have been made in advance, and we accept credit card, debit and e-transfer.
Insurance & Direct Billing
We offer direct billing to select insurance providers, including Alberta Blue Cross, Alberta School Employee Benefit Plan (ASEBP), Equitable Life, GreenShield, the Interim Federal Health Program (IFHP), Veterans Affairs Canada (VAC), Canada Life, Desjardins Insurance, Johnson Inc. and Manulife Financial. Coverage varies by plan; we recommend confirming your specific benefits with your insurer before your appointment. Where direct billing is not available, you are responsible for payment and may submit your receipt to your insurer for reimbursement.
Client Responsibilities
To help us provide safe and effective care, we ask that you provide accurate information about yourself, attend scheduled sessions on time, and communicate openly with your therapist about your needs and any concerns about your care.
Website Use
The content on this website, including text, graphics and logos, is the property of Disha Counselling & Wellness Centre or its licensors and is provided for general informational purposes only. It is not a substitute for individualized professional advice, diagnosis or treatment. You may not reproduce, distribute or use our website content for commercial purposes without our prior written consent.
Limitation of Liability
While we strive to keep the information on this website accurate and up to date, we make no warranties about its completeness or accuracy, and we are not liable for any loss or damage arising from your use of this website. This does not limit any duty of care owed to you as a client receiving clinical services from us, which is governed separately by the professional standards applicable to your therapist.
Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact Us
Disha Counselling & Wellness Centre
#203, 3818A 97 St NW, Edmonton, AB T6E 6N2, Canada
Phone: (587) 372-3143
Email: contact@disha.ca
These Terms are provided for general information and do not constitute legal advice. We recommend having them reviewed by qualified legal counsel to ensure they meet your specific regulatory and business requirements.